Frequently Asked Questions
Everything you need to know about your Panama Jack experience, from shipping to product care.
How do I choose the correct size for Panama Jack boots?
Our footwear generally runs true to size. We recommend ordering your usual size. If you are between sizes, we suggest opting for the larger size and using an extra insole for the perfect fit.
What is your shipping policy and delivery timeline?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How should I care for my leather Panama Jack products?
To maintain the quality of your leather, we recommend cleaning with a damp cloth and applying our specialized maintenance cream or waterproof spray periodically to protect against moisture and stains.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to initiate a refund or exchange for a different size or style.
Are Panama Jack products sustainably made?
Yes, we are committed to local production and sustainable practices. All our products are 100% made in Spain using high-quality materials and ethical manufacturing processes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for interest-free installments in select regions.